JW Marriott Istanbul Bosphorus

Whike the driving reason why I chose JW Marriott was they had a room with a hot tub on a terrace, I quickly learned that I should have chose it for their staff who went above and beyond to give top notch service. And that service started at the moment I arrived. My prearranged car service (thru Booking.com) did not show up at the airport so I grabbed a cab. When I arrived at the hotel, the cab driver would not accept Amex or Visa or Euros or Dollars and the very attentive bellboy (Tumaton?) noticed the problem, spoke to the driver in Turkish, negotiated a better rate, paid him from hotel funds, and quickly got me to the front desk. There was a small problem with the hot tub (it needs to be cleaned and filled for each use like a jetted bathtub) but Taner, the Assistant Manager, resolved the problem quickly and went above and beyond to make my stay error-free and easy. By the way, every hotel has problems but it is how they respond to a problem that sets great hotels apart. The JW team was excellent in this regard. In terms of restaurant, exotic seafood is not my taste so I only ate once in Octo — the hotel’s rooftop restaurant. Service was excellent but the food was not for me. Also shower water pressure was a 10/10 and laundry service was top notch. Desserts and drinks were left for me daily in the room - a nice touch.

The hotel is quite new, clean and exceptionally well organised. The staff is very kind, polite and helpful, and the greatest asset of the property. It has marvellous rooftop restaurant and open bar, overlooking the Bosphorus, which made mornings and evenings quite pleasant without having to leave the hotel. The spa centre is also very nice and convenient, with amenities such as well equipped gym, Finnish sauna, steam sauna and hammam. Massages are available as well. Last but not least, being located right next to the Galataport, a waterfront shopping, gastronomy and art hotspot of Karaköy, makes it quite easy and convenient to navigate Istanbul, whether on foot or by public transport. Overall, stay at this hotel was an amazing experience and from now on will be my home away from home when in Istanbul. Thank you for your service.

the staff was amazing and very helpful throughout all touch-points of the hotel

JW Marriott Istanbul Bosphorus was exceptional. The hotel’s location in Karaköy offers stunning Bosphorus views and easy access to Istanbul’s main attractions. The rooms are luxurious, beautifully designed, and incredibly comfortable. The staff truly stand out, providing attentive and personalized service that made my stay unforgettable. The rooftop restaurant is a highlight, offering breathtaking views and delicious Turkish and international cuisine. The breakfast buffet was outstanding, and the dining experience overall was top-notch.

The service is at a high level. SPA is small but very good. We try anti stress massage - very well. The breakfast can be one idea better, although this is Turkey :) The view from restaurant is top. The OCTO restaurant is nice with good food and service. The hotel have tea lounge with amazing teas. There have also very good espresso place but its open late.